After a loss, tragedy or crises it’s often difficult to figure out what a family or your friend may need. So the first thing you’re going to do, you’re going to ask them, “What is it that you need me to do for you?” Oftentimes, they will have some inkling of what they need, whether immediately – pay a bill – or whether long term – just come over every Thursday night. The second thing you can do is sit back and watch and see what has been done already. And then do something that hasn’t been taken care of. One of the greatest things you can do is become the project manager. You become the person who figures out what needs to be done and fills in the spaces of who can do it and when. The person in crises is completely incapable of managing that. And they really need one, two or three people who are going to take on this job and take care of them. In essence, service gate keeper. So those are three ideas on how you can figure out what a person needs.