This is a really difficult aspect of having a child with special needs. And your heart really does break at times. But I always put it down to a lack of understanding in education. So I very much feel that my role, if I am asked by a child which I very often am, or an adult, what is this (with regard to the feeding tube) or perhaps his tracheotomy that he had for 3 years, his hearing aid or his glasses. You know, he got the deluxe package medically. I use it as an opportunity to educate, and I used to carry this little card around. If you would like to learn about this child's syndrome, go and have a look. Or explaining what the hearing aid is for. And you find, once people understand, they will say oh, that's cool, and are really happy that you've taken time out to explain. And I'll often find that Ruben ends up teaching kids in the playground how to sign. And it's just a lovely thing, once you have broken that barrier and once you've established that opened communication.