How to listen effectively

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Transcription:

There are a lot of specific techniques that deal with effective listening. But if I could summarize it in the shortest form, there is a listening behavior. And that listening behavior involves initially the mouth being quiet. When we are listening, we are not talking. When we are listening, we are not interrogating. When we are listening, we are not arguing. When we are listening, we are not flipping through a Blackberry or clicking on the television and kind of giving lip service to listening. When you are listening, particularly to a child, you are sitting down. You are eye level with that child. You are making eye contact and your mouth is quiet. And you actually reflect upon what the child is saying in a positive manner. Not negative, in the listening mode, that is not when you are criticizing. That is not when you are giving direction. I have always said to parents you don´t give advise unless you hear the four magic words. And those four magic words are when your child says, "What should I do?" or "What do you think?" Other than that, we are in listening mode.

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Expert Bio

Lee Hausner, PhD

Clinical Psychologist & Author

Dr. Lee Hausner is an internationally recognized clinical psychologist, business consultant and family wealth advisor. She served as the senior psychologist for the Beverly Hills Unified School District for 19 years. She is currently the Senior Managing Director for First Foundation Advisors. An acknowledged expert on psychological issues involving wealth and wealth transfer, she was a presenter at the World Economic Forum in Davos-Klosters, Switzerland, and is a frequent participant at the high wealth/private client conferences for major financial institutions. She is a frequent guest on national radio and television and a quoted expert in national publications such as The Wall Street Journal, Times, Forbes, Fortune, Privilege, Town and Country and Worth Magazine.

Dr. Hausner is the co-author with Doug Freeman of A Founder's Guide to the Family Foundation, published by the Council on Foundations and is the author of the seminal work regarding wealth and the family; Children of Paradise: Successful Parenting for Prosperous Families. In addition, Dr. Hausner incorporated her unique six-step transition model for succession in family business in the critically acclaimed family business resource book Hats Off to You 2: Balancing Roles and Creating Success in Family Business, of which she was a co-author.

Dr. Hausner is a graduate of Northwestern University (BA, Psychology), San Francisco State University (MA, Psychology), and Kensington University (PhD, Psychology).

Parenting expert on: Building Self-Esteem, Money Management for Kids, Allowance, Money Management

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